Privacy Policy

1. Identity and Scope

This Privacy Policy governs the data collection practices of Taxwink (operating under the domain https://taxwink.in), which is a brand owned and operated by ELECTROMUS SOLUTIONS PRIVATE LIMITED, a private corporate entity registered in India (CIN: U31909RJ2020PTC068781, GSTIN: 08AAFCE8950R1ZR). Our registered office is located at 9-B, SHRI RAM BHAWAN, JOBNER BAGH STN ROAD, JAIPUR, Rajasthan, 302006.

Taxwink is not a government body, government department, or government website. Any filing, registration, or compliance activity that requires use of a public portal is completed through the applicable public or statutory filing system.

2. Information We Collect

To provide professional tax filing assistance, we collect information across the following categories when you interact with our platform:

• Enquiry & Contact Data: Your name, email address, telephone number, and preferred services when submitted voluntarily through our call-back forms.
• WhatsApp Enquiry Flow: Chat history and conversation details when you initiate a secure WhatsApp support thread with our experts.
• Service-Related Documents: Tax forms, receipts, Form 16, AIS/TIS reports, broker statement logs, crypto records, and ESOP/RSU document files shared voluntarily for preparation and review.
• Technical Data: IP addresses, browser types, basic traffic metrics, cookies, and referral URLs collected via analytics tools.

3. How We Use Information

We process your personal and financial information for the following specific purposes:

• To respond to your callback requests and support enquiries.
• To perform expert review, calculation, and drafting of tax return files.
• To submit authorized statutory filings on the relevant statutory portals under your explicit instruction and consent.
• To notify you about draft computations, updates, and upcoming compliance deadlines.
• To verify advertiser compliance and prevent fraudulent activity on our site.

4. Sensitive Data Handling

We understand the sensitive nature of PAN cards, Aadhaar details, bank account disclosures, and salary files. We employ reasonable administrative and technical safeguards designed to protect this information from unauthorized access, loss, or manipulation. We do not claim ISO or SOC2 certification; instead, we enforce internal confidentiality agreements and secure local transmission controls.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal data to third-party marketing brokers. Your data is shared only under these conditions:

• Internal Team: To our qualified professionals and support staff reviewing your filing.
• Government Portals: Transmitting credentials and calculations to the relevant statutory filing portal or related systems, only when authorized by you to complete the service.
• Regulatory Mandate: When compelled by law enforcement, court order, or statutory audit requirements.

6. Cookies and Tracking

Our platform uses cookies and tracking technologies (like Google Tag Manager, Google Analytics, and ad conversion tags) to optimize page layouts and monitor campaign performance. These analytics scripts only track general user sessions and device metrics. No sensitive tax documents, PANs, or passwords are ever transmitted to third-party analytics systems.

7. Data Retention & Deletion

We retain personal information and documents only as long as necessary to complete your filings and fulfill statutory record-keeping duties under Indian corporate and tax laws. You may contact us at any time to request the deletion or retrieval of your documents from our support files.

8. Your Legal Rights

You maintain the right to:

• Access your data files and ask for a copy of your tax drafts.
• Request updates to inaccurate personal metadata.
• Withdraw filing consent prior to portal submission.