Legal & Compliance

Refund & Cancellation Policy

Effective date: 1 July 2026

1. Purpose and Scope

This Policy outlines the rules and procedures governing cancellations and refund requests for payments made to ELECTROMUS SOLUTIONS PRIVATE LIMITED ("Taxwink") for our professional tax filing assistance services.

Important Scope Clarification: This Policy applies strictly to Taxwink's professional service fees. Any statutory fees, government taxes, challans, penalty payments, or third-party registry costs submitted directly to government departments (such as the Income Tax Department or GSTN) are completely non-refundable once processed.

Taxwink is not a government body, government department, or government website. Any filing, registration, or compliance activity that requires use of a public portal is completed through the applicable public or statutory filing system.

2. Refund Eligibility Guidelines

Because our services involve manual review, calculations, and coordination by experienced professionals, refunds are pro-rated based on the progress of your filing case:

Filing Progress Stage	Refund Eligibility	Conditions & Fees
Before Work Commences	Full refund	Subject to payment gateway transaction fee deductions if applicable.
After Document Review Begins	Partial refund	Deducted for professional time spent retrieving and checking files.
After Portal Submission / Filing Complete	No refund	No refund is possible once the return is submitted to the government portal.
Duplicate or Incorrect Payments	Full refund	Full refund of the duplicate transaction amount.

3. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

Government Outcomes: If the Income Tax Department rejects your return, issues a tax notice, audits your case, or disputes your deduction claims.
Tax Refund Discrepancies: If the final refund amount processed and credited by the government is less than estimated in the draft computation.
Non-Cooperation: If you fail to supply requested documents or portal OTPs required to complete the filing within statutory timelines.
Downtime: If delays are caused by relevant government portal maintenance, downtime, or technical glitches.

4. How to Request a Refund

All cancellation and refund requests must be submitted in writing within 7 days of the transaction (or before work starts, whichever is earlier) to our processing desk:

Email: taxwink.care@gmail.com
Required Information: Full name, registered phone number, transaction date, invoice or receipt number, and the specific reason for cancellation.

Approved refunds will be processed back to the original bank account, card, or wallet used during payment within 7 to 10 business days from the date of approval.

5. Chargebacks & Disputes

We encourage users to raise queries directly with our support desk before initiating a dispute or chargeback with their bank. Direct communication allows us to resolve payment glitches or pro-rated calculations faster.

Refund Assistance

For billing discrepancies or cancellation help, write to our transaction desk:

Email: taxwink.care@gmail.com